Job description
Job Description
Specialist - Research IT - Technical Support
The Opportunity
Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.
Role Overview
We are seeking a Technical Analyst to support the implementation of an Animal Farm Management IT system . This role will work closely with farm operations, business stakeholders, IT teams, vendors, and implementation partners to ensure successful deployment, integration, data migration, testing, and post-go-live support of the system.
The ideal candidate will have strong analytical and technical skills, experience gathering requirements, supporting system implementations, and troubleshooting data or interface issues. Familiarity with animal production or farm operations is highly desirable.
What You Will Do
Gather, analyze, and document business and technical requirements from farm operations and other stakeholders
Translate operational needs into functional specifications, workflows, and system requirements
Support system configuration, validation, and testing activities
Assist with data migration, data cleansing, mapping, and reconciliation
Support integration activities with related systems such as ERP, inventory, reporting, laboratory, or IoT/sensor platforms
Develop and execute test scenarios, support user acceptance testing, and track defects through resolution
Troubleshoot system, data, and interface issues during implementation and post-go-live
Collaborate with vendors, developers, and internal IT teams to resolve issues
Support go-live planning, cutover activities, and stabilization efforts
Prepare documentation, process guides, and training support materials
Identify opportunities to improve processes, data quality, and system efficiency
Support reporting and dashboard requirements for operational and management needs
What should you have
Bachelor’s degree in Information Technology, Computer Science, Business Administration, Agricultural Systems, or related field, or equivalent experience
3+ years of experience in a technical analyst, systems analyst, or similar role
Experience supporting software implementation projects or system upgrades
Strong skills in requirements gathering, documentation, testing, and issue resolution
Basic understanding of data management, SQL, Excel, and reporting concepts
Experience working with integrations, data migration, or interface troubleshooting
Strong communication and stakeholder management skills
Preferred Qualifications
Experience with animal farm management, livestock, agriculture, or production systems
Familiarity with ERP systems, IoT devices, laboratory systems, or supply chain applications
Knowledge of master data management, business process mapping, and UAT
Experience with ticketing and collaboration tools such as ServiceNow, Confluence, or SharePoint
Exposure to regulatory, traceability, or compliance requirements in agricultural environments
Core Competencies
Analytical thinking
Technical problem-solving
Attention to detail
Collaboration and teamwork
Documentation and process discipline
Adaptability in a fast-paced implementation environment
Strong verbal and written communication
Working Conditions
May require occasional travel to farm or operational sites
May involve support during cutover, go-live, and stabilization periods
Ability to work across multiple stakeholders and time zones, if applicable
Primary Skills
Strong experience within the Pharmaceutical/Biopharmaceutical industry.
Proven experience in IT Technical Analyst.
Strong understanding of software implementation projects or system upgrades
Must have worked upon Animal health related projects.
Knowledge of tools like Jira
Who we are
We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
Required Skills:
Availability Management, Change Controls, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Secondary Language(s) Job Description:
#MSDHYDIT
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
09/25/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.